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In response to the COVID-19 pandemic, International SOS will be extending certain existing outpatient authorizations that have expired or will be expiring between March 1, 2020–June 30, 2020 for an additional 180 days from their original expiration date. Authorizations will be extended automatically, and there is no action needed from TOP Beneficiaries or TOP Providers at this time. Please contact International SOS if you have further questions or need assistance. *Note: This extension does not apply to authorizations for inpatient care or Applied Behavior Analysis (ABA) services.
The health, safety and well-being of our beneficiaries, employees and the communities we serve is our is our top priority. We are committed to providing support in dealing with the COVID-19 outbreak and want to ensure that claims continue to be processed and paid timely and accurately. If you haven’t already, please register on the portal to submit your claims electronically to avoid a delay in payment as this situation evolves. We also encourage you to sign up for direct deposit to minimize any delays in processing or payment.