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At this time, banks are not able to download the description for payments received from WPS. While banks are receiving the payments, there may not be an indication of where the payment is from or which claim it is for. We are working to resolve this issue as soon as possible. In the meantime, you can look-up payments by date or the payment amount in the Provider Portal.

The health, safety and well-being of our beneficiaries, employees and the communities we serve is our is our top priority. We are committed to providing support in dealing with the COVID-19 outbreak and want to ensure that claims continue to be processed and paid timely and accurately. If you work with a program that allows paper claims or invoices, please note that you could experience a delay in payment as this situation evolves. We encourage providers to sign up for electronic claims submissions and electronic payments to minimize any delays in processing or payment.

“TRICARE Prime Remote (TPR) Active Duty Service Member (ADSM) Dental claims with a date of service on or after 1 May 2022 should be sent for processing by United Concordia Companies, Inc (UCCI) ADDP3 OCONUS Claims PO Box 69457 Harrisburg, PA 17106 1-844-653-4058”

***************** Important Notice Regarding Service and Processing Delays ******************


We would like to apologize – International SOS is currently experiencing call, claims customer service, and referral and authorization processing delays